Poop Scoop Pros LLC (“Poop Scoop Pros,” “we,” “us,” or “our”) provides dog waste removal services in the Kentucky, Ohio, and West Virginia Tri-State area. This Privacy Policy explains how we handle information collected through poop-scoop-pros.com, our chat and contact tools, service inquiries, and our customer communications.
1. Information we collect
When you contact us, request a quote, register for service, or communicate with our team, we may receive your name, email address, phone number, service address, message contents, service preferences, and information needed to access and clean your yard, such as gate instructions and relevant pet information. We also maintain service and communication records, including your messaging preferences and records of consent or opt-out requests.
Our website and the providers that operate its hosting and chat features may process technical information such as IP address, browser and device information, pages visited, and interactions with the website or chat tool. Cookies, local storage, and similar technologies may be used for website functionality, chat sessions, security, and service operation.
If you register or pay through an external service platform, that provider processes the information you submit under its own policies. Please do not send payment card details through our website chat.
2. How we use information
We use information to respond to questions, provide quotes, schedule and perform cleanups, communicate about service and billing, maintain customer records, resolve concerns, protect our services, and meet applicable legal obligations.
If you separately opt in to promotional or marketing messages, we may use your contact information to send offers or updates about Poop Scoop Pros. Consent to marketing messages is not required to request a quote or purchase services. We use your preferences and consent records to manage communications and honor opt-out requests.
3. Mobile information and SMS consent
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. We do not sell mobile numbers or SMS opt-in data or consent.
Service providers and subcontractors may process mobile information and consent records only as needed to support our business, such as delivering messages, managing customer support, maintaining records, and honoring opt-outs. They are not authorized by us to use that information to market their own products or services. We may disclose information when required by applicable law.
Transactional or informational messages may include responses to quote requests, scheduling updates, service reminders, account information, and customer support. Promotional messages may include Poop Scoop Pros offers and marketing updates, but require separate consent. Providing a phone number or simply using this website does not, by itself, enroll you in SMS marketing.
Message frequency varies. Message and data rates may apply. You can reply STOP to unsubscribe from the messaging program that contacted you, or reply HELP for assistance. You can also contact us using the details below. See our Terms and Conditions for additional messaging terms.
4. Service providers and other disclosures
We use providers to help operate our website, communications, and service registration. These include Manus for website hosting, HighLevel/LeadConnector for the embedded chat and contact tools, and Sweep&Go for the linked quote and customer registration process. Relevant information may be processed by these providers to deliver the services you request.
We may also disclose information when necessary to comply with law or a valid legal process, protect customers or our business from fraud or security threats, or carry out a disclosure you specifically authorize. These disclosures do not authorize third-party marketing use of your mobile information or SMS consent.
External websites and service platforms have their own privacy practices. Review their policies before submitting information. We are responsible for our own handling of information; each independent provider is responsible for its own processing under its applicable terms and policies.
5. Cookies and your choices
Our website uses embedded services and third-party resources, including chat tools and remotely delivered fonts, that may receive technical information when your browser loads them. You can use browser settings to limit cookies or clear stored website data. Blocking these technologies may affect chat or other website features.
You can choose not to submit information through chat and instead call or email us. You can also opt out of promotional communications. For email promotions, use an unsubscribe option when provided or contact us. For texts, reply STOP in the message thread. Opting out of marketing does not cancel an existing cleanup service; contact us separately to change your service arrangement.
6. Retention and security
We retain information for as long as reasonably needed to provide services, maintain business records, resolve disputes, comply with applicable obligations, and honor communication preferences. The retention period depends on the information and its purpose. We may retain limited opt-out and consent records to avoid contacting you contrary to your preferences.
We use reasonable administrative and technical measures to protect information. No website, transmission method, or storage system can be guaranteed completely secure. Please avoid submitting unnecessary sensitive information through our chat or contact tools.
7. Access, corrections, and privacy requests
Contact us to request access to, correction of, or deletion of your information, or to ask about our privacy practices. We may need to verify your identity before responding. We will handle requests as required by applicable law. Some records may need to be retained for service, legal, or opt-out purposes.
Our service inquiries and registration are intended for adults. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can investigate and address the information as appropriate.
8. Policy updates
We may update this Privacy Policy as our services or practices change. The version posted here will show its effective date. When required by law, we will provide additional notice or obtain consent for changes. A policy update does not replace consent required for promotional text messaging.
9. Contact us
Poop Scoop Pros LLC
Ashland, Kentucky — serving the KY/OH/WV Tri-State area
Email: scooppros606@gmail.com
Phone: (606) 369-3656